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It’s all about the user experience. A phrase that has been widely used in the IT industry over the past decades—and still holds true today. The network is our business’s direct opportunity to succeed, and few things today can hinder productivity like a poorly performing network.

Regardless of which network vendor you use, you can now experience the network from the user's perspective with HPE Aruba Networking UXI. It’s a solution that, for the first time, gives you insight into users' actual experience of your network—and a new range of opportunities to act proactively across your entire environment.

Proactivity in Focus

To explain the possibilities with HPE Aruba Networking UXI (User Experience Insight), we spoke with one of our skilled specialists, Senior Solution Manager at Danoffice IT, Michael Knudsen. He explains:
“Aruba’s UXI is a digital monitoring solution that solely focuses on user experience. It simply provides the end user’s perspective on your network and the performance of your applications. And as simple as that may sound, it's a game-changer for the entire networking scene,” he says and continues: “In broad terms, you go from only being able to measure a network’s actual performance at selected locations — to now being able to understand the users’ network experience. What use are green lights if the users aren't experiencing the same quality?” 

No More Guesswork

As an active, remote network technician working 24/7 and running over 20,000 tests per day, UXI creates new opportunities for IT departments worldwide. And according to Michael Knudsen, one significant change stands out: “Guesswork is a thing of the past,” he states. “It’s all about user experience, user experience, user experience—but only now do we have a product entirely focused on the user’s experience, offering an outside-in view.”

 

“It started as a hardware device that could measure how individual users at a given location were experiencing the performance. That was clever, but the real value would be to monitor the entire environment—regardless of where the client is. Aruba has now developed an agent-based version that does exactly that. It’s intuitive to set up and very cost-effective.”


This UXI solution addresses a historic Achilles’ heel for IT departments: relying on guesswork and gut feeling.
“Now you no longer have to guess why users—on an otherwise technically functioning network—are experiencing poor performance. The answer is given to you directly and in detail, down to the individual user. This lets you proactively solve problems for your organization,” says Michael Knudsen.

What is HPE Aruba Networking UXI?

 

  • AI-driven DEM (Digital Experience Monitoring)
  • Intuitive, user-friendly dashboard with end-to-end visibility of performance and health
  • AI-driven alerts highlighting issues affecting high-priority services
  • Automated monitoring of user and application experience via synthetic testing
  • Network performance measurements for wired, wireless, and cloud application connectivity
  • Simplified deployment and backup connectivity with built-in cellular and Device Provisioning Protocol (DPP)
  • Multivendor support enables testing for any HPE Aruba Networking or third-party network environment
  • Integration with third-party applications such as ServiceNow and Slack via webhooks
  • Insight into remote employees' digital experience
  • Supports Wi-Fi 6E network monitoring

A Major Paradox

Do green lights mean everything is fine? Looking at the relationship between how much money is invested in IT infrastructure, it’s paradoxical how little insight we have into how the users actually experience performance on the network and applications, says Michael Knudsen:
“Even when the green lights are on, users may not be having a good experience. There’s a major paradox here. Why spend millions on expensive infrastructure if users don't feel it performs as well as advertised?” he says and continues: “We simply haven’t done enough to see how the experience actually is. For instance, if a business-critical app doesn’t perform correctly, users might take matters into their own hands and start using shadow IT, potentially compromising our data. But UXI gives you exactly that insight. How is my app performing from the user’s perspective? Is a sanity check needed? Are our cloud providers delivering as expected? If there are issues, you can act and catch problems early.”

”We simply haven’t done enough to see how the experience actually is. But UXI gives you exactly that insight. How is my app performing from the user’s perspective? Is a sanity check needed? Are our cloud providers delivering as expected? If there are issues, you can act and catch problems early”.

Michael Knudsen, Senior Solution Manager, Danoffice IT

Common Sense for the Public Sector

With Aruba Central, we can see how the network is doing. With Aruba UXI, we can now see how the users are doing. For customers with complex user architectures, the solution will be a game-changer. Michael Knudsen particularly points to public organizations and the healthcare sector. “Many public entities are spread over large geographic areas with limited resources. And with very complex device solutions for highly mobile users. UXI provides detailed visibility. I can go back in the history and see when and how a user’s experience was poor. You no longer have to guess why,” says Michael Knudsen. “UXI is integrated with Aruba Central, giving you a dedicated dashboard for managing the user perspective. If users aren’t doing well, you can act proactively.”

Read more about Aruba Central See 3 short videos on the Danish page
HPE Aruba Central

An No-Brainer

“The integration between Central and UXI gives IT departments entirely new possibilities for management. And when you consider that UXI agents can be installed at a fraction of the cost of physical devices, we’re looking at a unique solution. Very simple, very straightforward, but with huge value. Installing UXI agents on all critical devices—that's close to a no-brainer,” says Michael Knudsen, Senior Solution Manager at Danoffice IT.

 

Want Insight? Try UXI!

At Danoffice IT, we go the extra mile to offer our customers the best solutions—and HPE Aruba Networking UXI is one of those. Not sure? Try it out! “We’ve created a service where you can borrow UXI equipment and test it for a period. This way, you can try the solution, start gaining insight, and proactively drive results,” concludes Michael Knudsen, Senior Solution Manager at Danoffice IT

 

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