Floorwalk:

Keep Healthcare Staff Productive — and Your IT Investments Aligned

Healthcare professionals sitting around a table reviewing patient data, charts, and digital devices in a clinical meeting.

Why does technology often frustrate healthcare professionals instead of helping them?

Often, it’s because digital tools are not fully aligned with clinical workflows or real-world conditions. Small issues like complex and slow logins, extra manual inputs, or poorly integrated systems slow staff down.

Just a few seconds lost at each login or authentication task adds up quickly, increasing stress and reducing the time clinicians can spend on patient-centered care.

For IT and digitalization leaders in hospitals and municipalities, this is more than a usability problem. It’s a strategic challenge: how can we ensure that technology truly supports care delivery and operational goals across the organization?

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A Practical Way to Align IT With Clinical Reality

Floorwalking is a structured, on-site method that connects IT systems with how work actually happens in care settings.

Led by specialists with clinical and technical expertise, the method is carried out in close collaboration with healthcare staff and IT teams. Floorwalk involves:

Observing real-world technology use
Engaging directly with clinicians
Identifying small, high-impact inefficiencies in workflows

By resolving these hidden barriers, organizations improve the efficiency, usability, and relevance of their systems — making them truly support clinicians, not work against them.

Two healthcare professionals discuss patient data on a tablet in a hospital setting.

Key Focus Areas in Floorwalking

Identify inefficiencies in digital workflows and optimize system access, authentication, and app use.
Ensure physical devices like PCs support clinicians with the right performance and automation.
Promote better digital habits and greater confidence in system use.
Enable efficient and seamless shared use, secure access, and better mobility for care teams and units.
Improve usability, authentication, and traceability around critical clinical equipment.
Ensure strong user management, accountability, and compliance through better technical documentation and traceability.

Floorwalking Improves...

Alignment between IT systems and clinical workflows
Efficiency and security in digital workflows
Clinician engagement in digital solutions
Utilization and adoption of available technologies
Digital confidence and user experience for staff

The outcome
is...

Fewer support calls and tickets
Faster onboarding and rollouts
Reduced training time and resistance to change
Higher digital satisfaction and user engagement
More efficient, future-ready workflows

Your Long-Term Digitalization Strategy

Floorwalking offers more than just quick fixes. It brings an external perspective that challenges assumptions and identifies gaps between technology and evolving clinical needs.

Used regularly, it becomes a strategic feedback loop that helps IT teams align systems with user needs, drive adoption, and ensure digital investments stay relevant and effective over time.

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